So this is a little bit late because I was out last night tearing up Flavortown looking like this:
This week’s interview is with Chris Beisswenger, Director of Insights and Analytics at Banza. Banza is a pasta made from chickpeas that is high fiber, high protein, and low carb. I’d tell you to go buy some, but it looks like they’re completely sold out on their site, so they must be doing something right. You can use their store locater here.
My interest in food deepened dramatically as I was traveling. Across cultures, I saw delicious and healthy food fueling astonishing human pursuits and bringing people together around the table to build lasting bonds. Banza in particular appealed to me as the hearty base to such a wide variety of tasty, creative, and convenient meals.
I did my interviewing in various internet cafes around Southeast Asia. I loved the concept and the three impressive people at the company, so I tentatively accepted having never tried the pasta. As soon as I got back I tried a box of penne and was very pleased with the taste and texture. I joined the team in April 2015.
Q: What are some of the major challenges in your work?
A: While Grocery is modernizing rapidly, it is still an old-fashioned business. We often hear, “that’s just the way things work,” which is a frustrating response when you are trying to take a new approach that you truly believe is in the best interest of consumers. Luckily, we have found a number of progressive partners in the business who are willing to take risks and lead constructive change with us. We double-down on these relationships when we find them.
Educating the consumer and inducing trial are really tough. People have deeply-ingrained preferences and eating habits, so it’s tough to tell them the benefits of a healthier pasta and even tougher to actually find a way to have them try a bite. You can’t tell someone a food tastes good. They have to try it to know.
Production is a challenge for food brands regardless of size. Producing at scale, matching manufacturing quantities to sales, ensuring consistent quality, and maintaining an edge in product innovation are where a lot of great food brands get lost and discouraged.
Q: What are some of the major pleasures of your job?
A: Being the reason people gather around a dinner table and share special moments is important for us. We believe food is family, and we aim to bring about more joyful meals in a time when so many people are snacking and eating on the go.
I love that we are changing peoples’ perceptions of health food. Rather than accepting healthy food as unappetizing, time-consuming, serious, or expensive, we believe it should be accessible. To this end, we are always thinking about how to make Banza more delicious, convenient, fun, and affordable.
From what I have seen, helping people to eat more nutritious food often leads a ripple effect that brings fulfillment in other aspects of their lives. I love that we can set this chain reaction in motion by giving them a simple swap to improve their diets and livelihoods.
Q: What’s the process like to make Banza pasta and get it to the consumer?
A: First, Sourcing Raw Materials – This could be going as far as the farm level or purchasing from other ingredient suppliers whose capabilities match your requirements.
Manufacturing – Either you own your own facility, or you look for a third-party manufacturer who agrees to make your product for you.
Warehousing & Fulfillment – Logistical requirements for retailers and distributors can be complex. Again, you either build these systems yourself or you find a third-party logistics (3PL) company to handle it.
Distributors – Many retailers prefer to pull their product from a distributor, which is an intermediary that provides convenience for retailers (and in some cases brands/manufacturers). They add cost in the chain but can streamline if set up correctly, especially with smaller retailers.
Grocery Retailers – Getting on shelves is only the beginning in your relationship with a grocery retailer. Promotions, ads, displays, and other collaborative programs are key to understand. Often these relationships are managed jointly by a brand’s sales team and a “Broker”, which is an outsourced sales force specializing in certain retailers. Often a presence is required at the store level to assist with relationships with in-store decision makers.
Marketing – This is usually quite broad and diverse for many food brands. It includes areas such as field (often doing sampling of the product), digital, social, PR, customer experience, etc.
Q: If there was one thing you could change in this industry … what would that be?
A: Better technology across in the industry could help eliminate inefficiencies and bring innovative products to more people at improved prices.
Thank you to Chris for Interview #2 and thanks to everyone for bearing with all the pasta gifs. Tune in next week for a chat with a manager at one of the most controversial grocery chains.